08 Jan A Game-Changing Partnership: Concentrix and iCare Join Forces to Redefine Employee Healthcare in the Philippines

In a groundbreaking collaboration that underscores innovation and leadership in the healthcare industry, Concentrix, the Philippines’ largest private employer, has partnered with iCare, one of the country’s leading health maintenance organizations (HMO). The contract signing marks a new era for both organizations in providing innovative and sustainable healthcare solutions. 

Addressing Healthcare Inflation with Innovation 

During the signing event, Concentrix Philippines EVP and Chief Business Officer Amit Jagga highlighted the importance of the partnership in tackling the disruptions in the healthcare industry. 

“The Philippines healthcare system is going through a lot of disruption,” Mr. Jagga said. “The cost of providing the right healthcare is increasing significantly, and this is not just an employer issue — it’s a public concern. With medical inflation rates being three to four times higher than general inflation, we all need to play our part in finding sustainable solutions.” 

Mr. Jagga emphasized that the partnership with iCare is built on shared values of innovation and transparency. “We are committed to creating a long-term partnership where both parties can collaborate to drive healthcare costs down while ensuring exceptional benefits for employees. Together, we will make a real difference.” 

Best-in-Industry Practices, Transparency and Collaboration: Pillars of the Partnership 

According to the Insurance Commission’s latest report, iCare leads the HMO industry with the highest net income as of the third quarter of 2024. The company has achieved remarkable growth, with revenues increasing by 77.35% , reflecting the trust businesses and individuals place in its healthcare solutions. 

“We are prepared to collaborate with Concentrix to manage and lead the change, ensuring a seamless experience for their employees,” said iCare President and CEO Noemi Azura. 

iCare’s investments in technology, such as modernized core systems, a user-friendly mobile app, and an e-commerce channel, have further strengthened its position as a leader in Affordable HMO Philippines solutions. 

Mr. Jagga also emphasized the importance of transparency in building a successful partnership. “We expect our partners to be open with us — to share challenges, suggest improvements, and work together on innovative solutions. This spirit of collaboration will allow us to deliver exceptional healthcare benefits while managing costs effectively.” 

He further highlighted Concentrix’s commitment to innovation, stating, “By working with iCare, we can leverage digital advancements, insights and best practices to tackle medical inflation and improve ease as well as outcomes for our game-changers and the broader community.” 

A Shared Vision Redefining Philippine Employee Healthcare  

The signing event at Seda Residences Makati was attended by key executives from both organizations, including iCare’s President and CEO Noemi G. Azura, Chief Growth Officer Geronimo V. Francisco, Chief Medical Officer Dr. Mark Roland Malanay, Chief Customer Officer Chriselle S. Ines, and Chief Legal and Communications Officer Gideon V. Peña, alongside Concentrix Philippines EVP and Chief Business Officer Amit Jagga, VP of Finance Aldrin Dulig, VP of Legal Michael Dana Montero, and VP of People Solutions Hazel Banas.  

This partnership signifies a shared vision of leveraging innovation and collaboration to provide better healthcare for employees. As the top-performing HMO in the Philippines, iCare’s disciplined cost management, advanced technological capabilities, and focus on member wellness make it an ideal partner for Concentrix. By combining resources and expertise, the two organizations aim to tackle the challenges of healthcare inflation and redefine employee benefits for the better. 

“Together, we will create innovative solutions that not only address current challenges but also pave the way for a healthier and more sustainable future,” Mr. Jagga concluded. “This partnership is about shaping the future of healthcare in the Philippines, and we couldn’t be more excited to embark on this journey with iCare.” 

iCare | Trusted HMO in the Philippines for 33 Years