10 Mar IHC’s Response to Covid19

These are not normal times.

Since the news of COVID 19, an infectious disease caused by a novel coronavirus, broke out in January 2020, InLife Health Care has been continuously monitoring the global and local situation and acting thoughtfully to care for the health and safety of all our clients and members.

The Company is strictly following the recommendations of public health authorities, World Health Organization (WHO) and Department of Health (DOH), and is ramping up preventive protocols (heightened sanitation and wellness requirements, temperature taking, travel protocols, promotion of teleconferences) to combat the threat within the workplace.

While we take these precautionary measures and ensure minimum disruptions to our operations, we also aim to protect collective health and well-being among our members and care providers.

• Our customer care hotline is open 24/7 to answer any general questions or concerns our members may have.
• For transactions that can be done online, we encourage the use of our digital platforms: Telemedicine for over-the-phone medical consultations, InLife Health mobile app for LOA and callback requests, HR portal for member management.
• We have provided procedural information to our care providers on how to report and support members that may express they’ve been impacted by the virus.
• We communicate with you as the situation unfolds and share relevant information on infection prevention and control.

We are fully committed in playing a constructive role in supporting our health care officials and you, our members, as we navigate and fight COVID-19.