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ABOUT iCARE
We are iCare (Insular Health Care, Inc.), a trusted name in healthcare for 33 years. As a leading HMO, we’re proud to be recognized as a top choice for quality healthcare services in the Philippines. We believe that when innovation and care come hand in hand, we provide our members and partners with better health care experience.
To uphold our quality of care for our members and partners, we are consistently carrying out our service with consideration to innovation, accessibility, reliability, and excellence.
i – Innovation is in our Company’s DNA, forming an integral part of our identity and shaping our every endeavor. It serves as the driving force behind our actions, propelling us to continually push the boundaries of healthcare delivery.
C –Care for Customers is deeply ingrained in the ethos of iCare, influencing each choice and action we undertake. We recognize that our customers comprise the cornerstone of our operations, with their welfare standing as our primary concern.
A- Accessibility is a driving force behind our mission to provide quality healthcare to every Filipino, with a belief that accessibility is not just availability, but more of making health care affordable, convenient, and inclusive for all. We are committed to breaking down barriers that prevent individuals and families from accessing the healthcare they need, when they need it.
R- Reliability reflects our steadfast commitment to consistency, dependability, and trustworthiness in all aspects of our operations. It is ingrained in our culture and operations, guiding us to consistently deliver on our promises, provide dependable support to our members, and achieve sustainable growth while upholding the trust and confidence of our members.
E- Excellence is woven into the fabric of iCare’s operations, extending from our innovative solutions and strategic endeavors to our steadfast dedication to member satisfaction and well-being.
! – We Strive to Have a Lasting Impact by creating meaningful and sustainable changes in the country’s healthcare landscape. We go beyond immediate results and focus on creating enduring positive change that benefits individuals, families, and communities for years to come.
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iCARE Networks
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Health Provider Network
Members can select where and from whom they get their care. iCare currently has 2,000 accredited hospitals and clinics nationwide, with more than 50,000 accredited doctors and medical practitioners on its list.
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Hospital Liaison Officers
iCare representatives that assist members with any of their needs and concerns in hospitals.
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24/7 Medical Support Center
A 24/7 call center dedicated to addressing iCare members’ medical-related concerns such as LOA inquiries, availment procedures, etc.
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iCare Mobile App
iCare mobile app allows users to enjoy several features such as access to their member profile, request LOAs and callbacks, and filing reimbursements. iCare members can also benefit from the app’s wellness features, including the iCare Sleep Better program.
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Telemed7
Doctors provide care to patients remotely, over phone or video calls.
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POS Approval in Hospitals
A quick eligibility check for members. Allows for pre-approved consultations and laboratory tests by just swiping the member card.
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HR Portal
A web portal that gives Corporate HR access to their billing and member enrolment content. They can also manage the turnover of member enrolment easily through the portal.
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iCare Online Store
iCare’s online store with offerings of affordable sachet-type health plans. Everything is 100% digital from the buying process to the receiving of the health voucher. Learn more about it here https://shop.insularhealthcare.com.ph/
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MEET THE BOARD OF DIRECTORS
Dedicated to you and your organization, bringing customer-delight front and center.
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Chairwoman
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Maria Noemi G. Azura
Henry Rhoel R. Aguda
Luis Y. Benitez
Kenneth Chew
Maria Carolina V. Dominguez
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Stephen I. Ong
Lim Cheok Peng
Renato S. De Jesus
Maria Rowena M. Rodriguez
Raymond N. Davis, Jr.
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MANAGEMENT COMMITTEE
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Maria Noemi G. Azura
President & CEO
Geronimo V. Francisco
Chief Growth Officer
Dr. Mark Roland F. Malanay
Chief Medical Officer
Rogie P. Nino, DIT
Chief Technology Officer
Kym C. Pioco
Chief Financial Officer
Janice Jenerlex T. Biscocho
Chief Human Resources Officer
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Atty. Gideon V. Peña
Chief Legal and Communications Officer
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ACCREDITATION WITH IC
Fully-accredited and recognized by the Insurance Commission (IC) as a stable and financially responsible Health Maintenance Organization.
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AFFILIATION WITH AHMOPI
A proud member of Association of Health Maintenance Organizations of the Philippines, Inc. (AHMOPI). Towards a Total Vision of National Health and Wellness.
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MISSION
To enable Filipinos to have better health.
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VISION
To be the leading HMO in the Philippines, empowering people to achieve better health through innovative, customer centered, and accessible solutions.
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Insular Head Office
2/F Insular Health Care Building, 167 Dela Rosa corner Legazpi Street, Legazpi Village, Makati City 1229, Metro Manila, Philippines
Contact Numbers:
For inquiries:
(632) 8-813-0131 loc 8364
For member servicing:
(632) 8-813-0131 (Press 1)
24/7 support through Insular Health Care’s Call Center (Toll Free Number 1-800-10-8177857)
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About IHC
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Health Care Solutions
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Our Partners
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Press Room
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Careers
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