24 Sep iCare HMO Champions Sustainable Healthcare at the International IT-BPM Summit 2025
The IT-BPM industry in the Philippines remains one of the country’s most powerful economic engines. It supports millions of jobs, strengthens global competitiveness, and fuels growth across sectors such as BPO, FMCG, hospitality, retail, real estate, and professional services. As many of the country’s top employer brands continue to rely on this sector, its long-term sustainability has become a shared priority for business leaders, HR professionals, and policymakers alike.
At the center of advancing this industry is the Information Technology and Business Process Association of the Philippines, the organization behind the International IT-BPM Summit 2025. The Summit convened leaders from across the Philippines and the global business community to address the evolving challenges and opportunities shaping the future of IT-BPM.
Among the major sponsors of the Summit was iCare, a trusted health insurance provider in the Philippines. As one of the best HMO partners for both large enterprises and SME employers, iCare’s participation underscored its commitment to supporting the IT-BPM sector in a time of increasing complexity, particularly as medical inflation continues to rise.
Today, medical inflation in the Philippines is growing at a rate three to four times higher than general inflation. This reality is placing considerable pressure on employers and employees, making it more difficult to sustain high quality health benefits while maintaining financial discipline. For HR leaders, the challenge is no longer simply about providing coverage. It is about designing healthcare programs that are both effective and sustainable across a nationwide workforce.
During the Summit, iCare reinforced a clear and timely message. The future of healthcare requires balance. Organizations must deliver quality health outcomes while managing cost responsibly, and this balance can only be achieved through smarter, more intentional strategies.
This message was brought to life during the luncheon session, where iCare served as the official lunch sponsor. Atty. Gideon V. Peña, Chief Commercial Officer of iCare, addressed leaders from across the IT-BPM industry. In his presentation, he emphasized that care and cost are not opposing priorities. When guided by data driven insights, responsible utilization, and digital innovation, they become complementary goals that strengthen both employee wellbeing and organizational resilience.
Drawing from iCare’s internal data, Peña shared insights that reflect shifting health patterns among Filipino employees. There has been a noticeable increase in animal bite cases, linked to higher pet ownership during and after the pandemic. At the same time, chronic conditions such as hypertension, diabetes, and heart disease remain prevalent across the workforce. These trends highlight the need for employers to evolve their approach to health and wellness, moving beyond reactive care toward more proactive and preventive strategies.
iCare’s experience shows that this shift delivers measurable results. Through its utilization management programs, the company has improved both outpatient and inpatient cost performance, leading to better medical loss ratios for its corporate clients. These outcomes reinforce a key principle. Well-designed healthcare programs, supported by data and preventive care, can achieve both better health outcomes and financial sustainability.
What distinguishes iCare in the Philippines HMO landscape is its unique foundation. It combines Singaporean expertise in health insurance management, analytics, and operational discipline with genuine Filipino care that reflects the values and needs of local communities. This blend enables iCare to deliver solutions that are both globally informed and locally relevant.
Supported by a large network of hospitals and clinics nationwide, iCare ensures that members have access to quality healthcare wherever they are in the Philippines. Its strong customer service and commitment to innovation have made it a trusted partner for HR teams managing diverse employee populations across industries.
Whether serving large corporations or SMEs, iCare provides affordable and flexible healthcare programs designed to meet the needs of modern employers. Many leading IT-BPM organizations, including BPOs and global capability centers, have already partnered with iCare. These organizations recognize the value of working with a trusted HMO that can deliver both high quality care and sustainable cost management.
For today’s employers, healthcare is no longer just a benefit. It is a strategic investment in people. By partnering with iCare, organizations across industries are better equipped to protect their workforce, strengthen their employer brand, and navigate the challenges of rising medical inflation.
Through its active participation in the International IT-BPM Summit 2025, iCare once again demonstrated its role as a forward-thinking healthcare partner in the Philippines. With its nationwide reach, Singaporean expertise, and deeply Filipino approach to care, iCare continues to set the standard for what a trusted HMO can be.
For more information about iCare HMO’s health insurance solutions, services, and wellness programs, visit www.icare.com.ph or follow iCare on its official social media pages @yestoicare
