12 Feb iCare makes healthcare more convenient with Telemed7: Doctor in 7 minutes
iCare Telemed7 is an innovative online consultation service in the Philippines that allows patients to consult licensed doctors via Viber in as fast as seven minutes. It combines secure automation and human-centered care to make telemedicine faster, more accessible, and convenient nationwide—no app download required.
As part of its efforts to make healthcare more accessible to Filipinos, iCare brings its doctor consultation services to Viber with Telemed7. With Infobip’s 2024 global report showing that 71 percent of Filipinos use Viber, iCare Telemed7 reaches Filipinos where they already are, instead of redirecting them to a different app or platform.
“This is virtual healthcare reimagined,” said Allan Paul Angus, Head of Digital
Transformation – New Initiatives at iCare. “We are making healthcare more responsive, secure, and scalable, while staying true to our mission of putting patients first. With this automation, we are transforming every step of the journey—making it faster, easier, and more reliable for the people we serve.”
Key Takeaways
- iCare Telemed7 enables online consultation in the Philippines via Viber
- Patients can be connected to a doctor as fast as 7 minutes
- No additional app downloads required—Telemed7 works within Viber
- Nationwide access at no cost to members
What is Telemed7?
Telemed7 is iCare’s innovative online consultation service that allows members to connect with licensed doctors through Viber as fast as seven minutes. Powered by a fully automated chatbot and Robotic Process Automation (RPA), Telemed7 ensures speed, ease, and reliability—while maintaining a human-centered healthcare experience.
Patients can access Telemed7 via
👉 https://tinyurl.com/iCareT7chatbot
More than just convenience, Telemed7 offers peace of mind—knowing that professional medical advice is only a message away.
Is Telemed7 Free?
Yes, Telemed7 is free of charge nationwide for eligible members. The service helps reduce healthcare costs while ensuring reliable and timely medical support.
By combining Singaporean digital healthcare expertise with strong understanding of the Filipino healthcare landscape, Telemed7 delivers fast, affordable, and dependable online consultation in the Philippines.
What Does Telemed7 Cover?
iCare Telemed7 is ideal for non-emergency and common medical concerns, including:
- Colds, cough, and minor infections
- Review of laboratory or imaging results
- Medication refills
- General medical advice
This allows patients to save time, avoid unnecessary clinic visits, and reduce exposure to crowded healthcare facilities.
How Does Telemed7 Work?
Accessing iCare Telemed7 is simple:
- Search for “iCare Telemed7” on the Viber app
- Scan the official QR code from campaign materials
- Click the direct link: https://tinyurl.com/iCareT7chatbot
Once connected to the verified Viber chatbot, members are guided through a quick, user-friendly process to request a consultation or make general inquiries.
For consultations, prepare your 8-digit member ID found on your iCare card.
What Types of Doctors Are Available for Online Consultation?
Patients can consult general practitioners and the following specialists:
- Cardiologist
- Dermatologist
- Internal Medicine
- ENT – HNS
- Endocrinologist
- Pediatrician
- OB-Gyne
- Gastroenterologist
- Family Medicine
When Should Patients Visit a Clinic Instead?
Telemed7 is not intended for emergencies. Patients should go directly to a clinic or hospital if they experience urgent, severe, or life-threatening symptoms.
How Do I Book an Online Consultation?
There are three easy ways to access iCare Telemed7:
- Scan the official QR code
- Visit https://tinyurl.com/iCareT7chatbot
- Search for iCare Telemed7 directly in the Viber app
Frequently Asked Questions
How does a patient receive a prescription?
Prescriptions are sent directly to the patients.
Can a patient request a medical certificate?
Yes, Medical certificates are also sent via email.
What information is needed to book an online consultation?
Patients should prepare the following:
- 8-digit member ID
- Full name
- Company
- Date of birth
- Chief complaint
- Contact number
- Email address
How long does a teleconsultation take?
Consultation duration depends on the medical concern, but iCare Telemed7 aims to connect patients to a doctor within 7 minutes.
Is Medical Information Secure?
Yes. iCare complies with all applicable laws and regulations, including guidelines from the National Privacy Commission (NPC) and the Insurance Commission (IC). Patient data is handled with strict standards for security, transparency, and responsibility.
Are teleconsultations confidential?
Absolutely. iCare fully complies with Republic Act No. 10173, also known as the Data Privacy Act of 2012, including its Implementing Rules and Regulations.
Are calls recorded?
No. Teleconsultation calls are not recorded.
Who has access to my health records?
Only the Telemed7 healthcare provider and iCare have access to patient health records.
Making Online Consultation in the Philippines Easier Than Ever
With iCare Telemed7, online consultation in the Philippines becomes faster, simpler, and more accessible. By leveraging technology Filipinos already use, Telemed7 removes barriers to care—delivering trusted medical support when and where it’s needed most.
