30 Jun iCare Launches Fully Automated Telemed7 Viber Chatbot, Delivering Doctor Access in Just 7 Minutes

iCare, the emerging leader in the Philippine HMO industry, proudly announces the full automation of its Telemed7 service through the integration of Viber Chatbot technology and Robotic Process Automation (RPA), officially launching on July 1, 2025. This latest innovation strengthens iCare’s commitment to delivering patient-centered, technology-driven solutions that improve the speed, accessibility, and quality of virtual healthcare.

With the new automation in place, iCare members can now expect to be connected to a licensed physician in less than seven minutes. The system is designed to reduce waiting times, minimize manual interventions, and enable seamless coordination between medical providers and iCare agents, ensuring that patients receive timely care without unnecessary delays.

Accessing the Telemed7 service is now simpler and more convenient. Members can search for “iCare Telemed7” directly on the Viber app, scan the official QR code featured in campaign materials, or click the direct access link: https://tinyurl.com/iCareT7chatbot. Once connected to the verified chatbot, members are guided through a quick and user-friendly process to request a consultation or make general inquiries.

As part of the system transition, the current Telemed7 Viber support number 0917 557 7773 will be gradually phased out. Members who send inquiries to this number will receive a message redirecting them to the Viber Chatbot. During the adjustment period, iCare will continue to provide support through its hotline, mobile app, and email channels to ensure uninterrupted service.

“This is virtual healthcare reimagined,” said Allan Paul Angus, Head of Digital Transformation – New Initiatives at iCare. “We are making healthcare more responsive, secure, and scalable, while staying true to our mission of putting patients first. With this automation, we are transforming every step of the journey making it faster, easier, and more reliable for the people we serve.”

As the emerging HMO leader, iCare remains focused on harnessing technology and innovation to improve the way healthcare is delivered. The launch of the Telemed7 Viber Chatbot is a major milestone in its digital transformation roadmap, reinforcing its position as a trusted partner for individuals, families, and businesses seeking smarter healthcare solutions.

To learn more, visit www.icare.com.ph