11 Dec Award-winning BPO Provider iQor Enters a New Era of Better Health with iCare

Dasmariñas, Cavite, Philippines – Access champion iCare enters a partnership with award-winning BPO provider iQor, a powerful move in reshaping the healthcare landscape. The two trusted industry forces shared the same vision in delivering accessible and sustainable healthcare solutions and a deep commitment to strengthening member loyalty through exceptional healthcare services.  

The partnership has been brought to fruition through the trusted strategic guidance of Howden Insurance’s President and CEO, Raul Tan, along with his team.  

“We really hope that this partnership will be very fruitful. We hope that the three teams together will work hand in hand and get things done the right way, first time around,” Tan said.  

Built on Loyalty, Driven by Shared Purpose  

Trust and commitment are what move teams and companies forward, with iCare making an effort to set a powerful benchmark for excellence through continued operational synergy to loyalty-building healthcare solutions.  

“We’re not here to play the game,” Fleurette “Flo” Navarro, iQor’s Regional President, said. “I don’t want to keep doing this every year of signing a new contract. So, make it worth your time. Make it worth our time. And this partnership can be as long as possible”, she added.  

iCare continues to fortify its healthcare solutions and services, making them smarter, innovative, and sustainably accessible through several initiatives.  

“I think this is the right time because we’re ready now to serve one of the biggest and prestigious individuals and [teams] in the country. And just to mention that we, our company, have invested so much in this, both in terms of manpower and also technology,” iCare President & CEO Geronimo “Ronnie” Francisco said.  

Some of the recent healthcare solutions iCare continues to champion include:  

• Bringing automated telemedicine consultation through a Viber chatbot, increasing  

• iCare is an Access Champion and being on Top 1 in the HMO ranking in terms of accredited clinics and hospitals, with more than 2,000 accredited clinics and hospitals.  

• Addressing the rising medical costs by maintaining one of the best medical loss ratios in the industry.  

Bringing Value by Strengthening Partnerships  

iCare strengthens its support for the BPO industry by helping advance discussions and industry responses on the sector’s evolving risk when it comes to health.  

In November 2025, iCare joined the IBPAP and the IT-BPM Workforce Labor Standards and Health Forum as the Elite Partner.  

As IBPAP and the IT-BPM Elite’s Partner, iCare provides a nationwide hospital and clinic network and is recognized for healthcare solutions shaped by Singaporean discipline and efficiency.