Many Filipinos encounter inaccessible healthcare in the Philippines, especially when trying to book appointments at HMO-accreditated clinics. Long waiting times, fully booked schedules, or clinics that seem perpetually unavailable are common frustrations among members. These issues are now always due to the patient’s HMO–many factors...

A major phase of iCare’s ongoing transformation has taken shape as the company completes the renovation and reconfiguration of its 7th floor operations hub, now redesigned to house larger, more capable teams for call center operations, claims processing, reimbursements, and provider network management. ...