Strong governance requires more than experience. It calls for independent judgment, moral courage, and leaders who remain steadfast in placing people at the center of every decision. At iCare, Br. Joaquin Severino S. Martinez, FSC, more widely known as Bro. Kenneth, brings to the iCare Board of Directors a lifetime devoted...
Healthcare is ultimately built on trust. Behind every healthcare card issued, every employer benefit designed, and every member served are countless decisions that must balance affordability, sustainability, clinical quality, and financial responsibility. Leading those decisions at iCare is Geronimo V. Francisco, popularly known throughout the healthcare and insurance industry as Ronnie...
Following his appointment as Chairman of the Board on May 29, 2026, iCare is pleased to introduce Raymond N. Davis to its members, clients, healthcare providers, business partners, and the broader public. ...
At a conference dominated by discussions surrounding artificial intelligence, automation, digital transformation, and customer experience innovation, one of the more unexpected moments at Contact Islands 2026 came from a presentation that began with what sounded suspiciously like profanity. ...
At conferences, it is often the small details that people remember. During Contact Islands 2026, the flagship annual conference of the Customer Xperience Association of the Philippines (CXAP), formerly known as the Contact Center Association of the Philippines, conversations at Shangri-La Mactan in Cebu from May 26 to 28 naturally revolved around...
When industry leaders gathered at Shangri-La Mactan in Cebu from May 26 to 28, 2026 for Contact Islands 2026, many expected conversations around artificial intelligence, automation, customer behavior, and workforce transformation. Few expected one of the conference’s most significant announcements to be a change in...
From May 26 to 28, 2026, business leaders, technology executives, and customer experience professionals gathered at Shangri-La Mactan in Cebu for Contact Islands 2026, the flagship annual conference of the Customer Experience Association of the Philippines (CXAP), formerly known as the Contact Center Association of...
iCare has officially risen to the number three position among health maintenance organizations (HMOs) in the Philippines. This milestone follows a comprehensive transformation initiative led by Singapore-based Value-Based Healthcare, which acquired majority ownership of the company in 2023. ...
The Philippine HMO industry sustained strong growth in the first quarter of 2026, reflecting rising demand for healthcare coverage among employers, families and businesses amid increasing medical costs and evolving workforce expectations. ...
The 20th Contact Center Association of the Philippines (CCAP) Executives’ Golf Tournament gathered leaders and stakeholders from the country’s contact center industry for a day of camaraderie and community-building, reflecting the close partnerships that continue to shape one of the Philippines’ most important economic sectors. ...