May 18, 2026 A Hole-In-One Collaboration: iCare and the Commitment to Keeping the Contact Center Industry Healthy
The 20th Contact Center Association of the Philippines (CCAP) Executives’ Golf Tournament gathered leaders and stakeholders from the country’s contact center industry for a day of camaraderie and community-building, reflecting the close partnerships that continue to shape one of the Philippines’ most important economic sectors.
iCare joined the event as a Hole Sponsor, alongside companies such as Lenovo, Microsoft, GT Industries Inc., and Globe Business. The gathering brought together organizations connected by a shared reliance on workforce resilience, operational continuity, and employee well-being.
Golf, with its emphasis on focus, patience, and discipline, mirrors many of the demands placed on contact center professionals. For employers, wellness is no longer simply an HR initiative. It has become part of operational stability, employee retention, and sustained performance.
Since 2023, following the acquisition of majority ownership by Singapore-based Value-Based Healthcare (VBH), iCare has strengthened its commitment to helping contact center companies build healthier and more supported workforces. The company’s approach combines Singaporean efficiency with Filipino tender loving care, pairing operational discipline and digital innovation with compassionate and responsive service.
The model is particularly relevant to the contact center sector, where shifting schedules, long commutes, and workplace stress often make healthcare difficult to access despite being urgently needed.
One of iCare’s key initiatives is Telemed7, its telemedicine platform that allows members to consult licensed doctors through Viber in as fast as seven minutes. For many contact center employees, the benefit is immediate and practical. Employees with mild symptoms or routine medical concerns no longer need to spend hours navigating traffic, waiting in crowded clinics, or exposing themselves to more serious illnesses in hospitals.
Instead, consultations, prescriptions, and medical certificates can be secured remotely, often from home or during a work break. Telemed7 was designed for common but disruptive health concerns such as infections, follow-up consultations, and general medical advice.
By integrating the service directly into Viber, one of the country’s most widely used messaging platforms, iCare focused on convenience and accessibility rather than forcing members to adopt unfamiliar systems. The goal is simple: make healthcare easier to access so employees can seek medical attention earlier and more consistently.
Beyond digital healthcare, iCare continues to expand access through one of the country’s largest healthcare networks, with over 2,300 hospitals and clinics and more than 56,000 doctors and medical practitioners nationwide. This allows members to receive care wherever work or life may take them across the Philippines.
Today, iCare supports organizations across the contact center, BPO, FMCG, hospitality, retail, real estate, and professional services sectors with healthcare solutions that are affordable, reliable, and sustainable amid rising medical costs.
iCare will also continue its support for the contact center industry as a Gold Sponsor at Contact Islands 2026: Reimagining CX, Shaping the World, happening on May 26 to 28, 2026 at Shangri-La Mactan. This year’s conference carries the theme “CX Pitch: Championing the Industry’s New Value Proposition.”
Participants are invited to visit the iCare booth during the event, where interactive games, activities, and exclusive merchandise await attendees.
As the contact center industry continues to evolve, iCare remains committed to helping companies care for the people who keep the industry moving, enabling more Filipinos to say yes to better health.
Let’s collaborate: marketing@icare.com.ph
