18 Nov iCare Expands Its Operational Footprint with Newly Upgraded Floors as It Deepens Its Commitment to Service
A major phase of iCare’s ongoing transformation has taken shape as the company completes the renovation and reconfiguration of its 7th floor operations hub, now redesigned to house larger, more capable teams for call center operations, claims processing, reimbursements, and provider network management.
This development is part of a wider organizational push to strengthen capacity, elevate service performance, and reinforce the foundation of a company serving a rapidly growing nationwide membership. Through strategic expansion, system upgrades, and a dramatic increase in staffing, iCare continues to grow in purpose, making meaningful improvements that directly enhance the healthcare experience of its members.
Over the past year, iCare strengthened its provider network, grew its team, and invested heavily in new and improved systems. Because of these efforts, members today are experiencing faster responses, smoother approvals, and a more reliable, more reassuring healthcare journey.
A Larger Space for Faster, More Coordinated Care
The upgraded 7th floor is built around operational clarity and speed. Its new layout supports larger teams and more synchronized workflows, enabling quicker call resolution, more efficient claims handling, and enhanced coordination with hospitals, clinics, and thousands of healthcare professionals nationwide.
This investment in physical space reflects a deeper investment in people: those serving on the frontlines of member support, and those working behind the scenes to ensure smooth, uninterrupted delivery of healthcare services.
A Tenfold Rise in Manpower to Meet Nationwide Demand
The scale of iCare’s growth is reflected in the size of its team. When Singapore-based Value-Based Healthcare acquired majority ownership in 2023, iCare had a workforce of 151 employees. Today, that number has grown to 964, driven by expanding operations, stronger digital initiatives, and growing partnerships across the healthcare ecosystem.
To ensure efficiency and focus, some non-core functions have also been transitioned to a leading business process outsourcing (BPO) company, allowing iCare’s internal teams to stay focused on service quality, provider relations, and member care.
The demand for additional operational capacity has prompted the ongoing renovation of the 2nd and 4th floors, soon to open as reconfigured, high-capacity workspaces designed for a larger, more agile workforce.
A Modernized HMO Built for the Future
Beyond infrastructure, iCare continues to deepen its investments in technology, automation, and process improvements. The combination of expanded physical operations, a significantly larger team, improved systems, and strengthened provider partnerships positions iCare to meet the evolving needs of both employers and individual members nationwide.
As the organization grows, iCare remains committed to constantly improving, continuously elevating the level of care and support it delivers to every member.
Because iCare continues to grow in purpose, and with every upgrade, renovation, and expansion, it is building a better, stronger, more human centered experience for every Filipino it serves.
