As organizations enter the second half of the year, leadership teams are beginning a familiar exercise. Financial forecasts are being updated, growth targets reassessed, and assumptions for the coming year gradually taking shape. ...
On June 4, 2026, the Philippine Atmospheric, Geophysical and Astronomical Services Administration (PAGASA) officially declared the onset of the rainy season after observing five consecutive days of occasional to frequent rains associated with the Southwest Monsoon, locally known as Habagat, across the western sections of Luzon and the...
Strong governance requires more than experience. It calls for independent judgment, moral courage, and leaders who remain steadfast in placing people at the center of every decision. At iCare, Br. Joaquin Severino S. Martinez, FSC, more widely known as Bro. Kenneth, brings to the iCare Board of Directors a lifetime devoted...
Healthcare is ultimately built on trust. Behind every healthcare card issued, every employer benefit designed, and every member served are countless decisions that must balance affordability, sustainability, clinical quality, and financial responsibility. Leading those decisions at iCare is Geronimo V. Francisco, popularly known throughout the healthcare and insurance industry as Ronnie...
Following his appointment as Chairman of the Board on May 29, 2026, iCare is pleased to introduce Raymond N. Davis to its members, clients, healthcare providers, business partners, and the broader public. ...
At a conference dominated by discussions surrounding artificial intelligence, automation, digital transformation, and customer experience innovation, one of the more unexpected moments at Contact Islands 2026 came from a presentation that began with what sounded suspiciously like profanity. ...
At conferences, it is often the small details that people remember. During Contact Islands 2026, the flagship annual conference of the Customer Xperience Association of the Philippines (CXAP), formerly known as the Contact Center Association of the Philippines, conversations at Shangri-La Mactan in Cebu from May 26 to 28 naturally revolved around...
When industry leaders gathered at Shangri-La Mactan in Cebu from May 26 to 28, 2026 for Contact Islands 2026, many expected conversations around artificial intelligence, automation, customer behavior, and workforce transformation. Few expected one of the conference’s most significant announcements to be a change in...
From May 26 to 28, 2026, business leaders, technology executives, and customer experience professionals gathered at Shangri-La Mactan in Cebu for Contact Islands 2026, the flagship annual conference of the Customer Experience Association of the Philippines (CXAP), formerly known as the Contact Center Association of...
iCare has officially risen to the number three position among health maintenance organizations (HMOs) in the Philippines. This milestone follows a comprehensive transformation initiative led by Singapore-based Value-Based Healthcare, which acquired majority ownership of the company in 2023. ...